Fair and simple: if we got it wrong, we fix it fast. Because most pieces are printed to order (and customs are one-of-one), returns work a little differently than at a warehouse store.
1. Damaged, defective or wrong item
Photo within 48 hours of delivery → free reprint and reshipment, or a full refund if you prefer. This covers print defects, finishing flaws and courier damage.
2. Change of mind
- In-stock items: returnable unused in original packaging within 7 days; refund after inspection, return shipping on you.
- Printed-to-order items: not returnable for change of mind — they were made for you.
- Custom Lab commissions: not returnable; you approved the sculpt proof before we printed it.
3. Refund timelines
Approved refunds go back to your original payment method via Razorpay within 5–7 business days. We'll confirm on WhatsApp when it's initiated.
International orders are refunded in the currency of the original charge. Because exchange rates move between purchase and refund, the amount arriving in your account may differ slightly; bank or card-network fees on either leg are outside our control.
4. Cancellations
You can cancel any order for a full refund until it enters production (in-stock orders: until dispatch). After that, the damaged/defective policy above still protects you.