FANDONO is committed to protecting the privacy of every fan who visits or buys from fandono.com. This policy explains what we collect, why, and the choices you have.
1. Information we collect
We collect only what we need to make and deliver your order:
- Name, phone number, email and shipping address at checkout
- Payment confirmation from Razorpay — we never see or store your card, UPI or banking details
- Photos, references and text you send for Custom Lab commissions
- Messages you send us on WhatsApp, email or Instagram
- Basic device and usage data (via cookies) to keep the site working well
- Ad measurement data via the Meta Pixel — pages you visit, products you view, add to cart or buy, and the order value — so we can measure our ads on Instagram and Facebook. When you complete an order we also confirm that purchase to Meta from our own server, so the sale is counted even if your browser blocks tracking. Your payment details are never involved, and any contact details used to match the purchase are scrambled (one-way hashed) before they're sent, whether from your browser or our server — see Sharing below
- An approximate country derived from your IP address on your first visit — used once to preselect a display currency (only the currency preference is stored, as a cookie you can change with the currency switcher at any time)
2. How we use it
- Making, shipping and tracking your orders
- Sending order updates on WhatsApp and email
- Sculpting and producing Custom Lab commissions
- Drop alerts and offers — only if you opted in, and you can leave anytime
- Improving the store experience
3. Custom commission materials
Photos and references you send for a commission are used solely to produce your piece. Personal commissions are never resold, reused for other customers, or published without your explicit permission. If you'd like us to delete your references after delivery, say the word and it's done.
4. Sharing
We never sell your data. We share it only with the services required to fulfil your order: Razorpay (payments), our courier partners (delivery name, address, phone) and our order-management system. Each receives only what it needs.
Meta (Instagram/Facebook) receives ad-measurement signals: which pages and products you viewed, and — when you buy — the order value and reference. When you complete an order we also confirm the sale to Meta from our own server, so it still counts if your browser blocks tracking. So that sale can be credited to the right ad, we send your email, phone, name, city, state, postcode and country scrambled into one-way codes (SHA-256 hashes) instead of readable text, together with your device type and IP address — from our server, and through the pixel in your browser at the moment you complete the order (it scrambles them before sending; nothing is shared from a checkout you don't finish). To be clear about what that does and doesn't mean: Meta compares those codes against its own users to recognise you, so this does identify you to Meta — it means we don't hand over a readable copy of your details, not that you stay anonymous. Your street address and payment details are never sent, in any form. If you'd rather we didn't share this, tell us — see Your rights below.
5. Your rights
You can ask us at any time to show, correct or delete the personal information we hold about you. Email or WhatsApp us and we'll sort it within 7 days.