Thank you for shopping with Fandono. We strive to provide the best quality products and services to our customers. Please read our Refund and Returns Policy carefully to understand your rights and our obligations.
1. General Policy
Our refund and returns policy lasts 7 days from the date of delivery. If 7 days have passed since your delivery, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
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The item must be unused and in its original condition.
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It must be returned in the original packaging.
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Proof of purchase (invoice or receipt) is required.
2. Non-Returnable Items
Certain categories of products are not eligible for return or refund:
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Custom-made or personalized items
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Perishable goods (e.g., food, flowers)
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Downloadable digital products
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Gift cards
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Items with hygiene concerns (e.g., masks, intimate wear)
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Services or design charges once initiated
3. Partial Refunds (if applicable)
Partial refunds may be granted for:
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Items returned with obvious signs of use
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Any item not in its original condition or missing parts not due to our error
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Items returned beyond the 7-day return window
4. Refund Process
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7–10 business days.
5. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card provider
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Contact your bank processing time may vary
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If still unresolved, contact us at contact@fandono.com
6. Sale Items
Only regular priced items may be refunded. Sale items or discounted orders are not eligible for refund unless they are defective or damaged.
7. Exchanges
We only replace items if they are defective or damaged. To request an exchange, email us at contact@fandono.com with photos and a description of the issue.
8. Shipping Returns
To return a product, you must ship it to:
Fandono, 2nd Floor, Limra Tower, 65/1151, Panicker Road, West Nadakkave, Kozhikode, Kerala 673011, India
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Customers are responsible for paying their own shipping costs for returns.
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Shipping costs are non-refundable.
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For high-value items, consider using a trackable shipping service or purchasing shipping insurance.
9. Cancellation Policy
Orders may only be cancelled within 12 hours of confirmation. Custom orders cannot be cancelled once production begins.
10. Need Help?
If you have any questions or concerns about your order, contact us at:
Email: contact@fandono.com
Phone: +91 9656 965 707
We reserve the right to update or modify this policy at any time without prior notice. Your continued use of our services constitutes acceptance of these terms.